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(661) 371-1413

Email

info@zsmokeshop.com

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Frequently Asked Questions

What is the minimum age requirement?

You must be 21 years or older to purchase products from Z Smoke Shop. Valid government-issued ID is required for all purchases. We strictly enforce age verification for the safety and compliance of our business.

What are your store hours?

Both locations are open Mon-Thu & Sun: 10AM-11PM, and Fri-Sat: 10AM-12AM. We offer convenient hours to serve you throughout the week. Holiday hours may vary.

Do you offer same-day pickup?

Yes! Place your order online or call us at (661) 371-1413 and pick it up the same day at either of our Austin locations during business hours. We'll have your order ready for quick pickup.

What payment methods do you accept?

We accept cash, debit cards, and major credit cards (Visa, MasterCard, American Express). Some specialty items may require cash payment due to banking regulations.

Can I return opened products?

Due to health and safety regulations, we cannot accept returns on opened tobacco, vaping, or consumable products. Unopened items may be returned within 7 days with receipt and original packaging.

Do you have a rewards or loyalty program?

Yes! Ask about our customer loyalty program to earn points on every purchase and receive exclusive offers, discounts, and early access to new products.

Do you provide product recommendations?

Absolutely! Our knowledgeable staff can help you choose the right products based on your preferences and experience level. Contact us at (661) 371-1413 or visit either location for personalized recommendations.

Visit Our Stores

Z SMOKE SHOP

719 W William Cannon Dr #105, Austin, TX 78745
Mon-Thu, Sun: 10AM-11PM | Fri-Sat: 10AM-12AM
Get Directions

5 STAR SMOKE SHOP & GIFTS

5318 Cameron Rd, Austin, TX 78723
Mon-Thu, Sun: 10:00 AM - 11:00 PM | Fri-Sat: 10:00 AM - 12:00 AM
Get Directions